Larry at the Huntington Library, Art Museum & Botanical Gardens in California.
Introduction
Larry Lovan is the Founder of Louvain Consultancy LLC. He is a mixed-methods human factors engineer, user research practitioner & consultant in the greater Los Angeles area. He has experience in a variety of industries, such as
- Banking & Financial Services
- Healthcare & Medical Devices
- Insurance
- Retail & more
In his spare time, Larry enjoys visiting botanical gardens, art museums, traveling, hiking, and spending quality time with his friends and family.
Our Value
We help our clients learn more about their customers' needs, pain points, satisfaction, motives, emotions, and behaviors. By better understanding customers, we can measure whether they are loyal and spreading love to them. Based on observations and feedback, we can also help deliver findings and insights on technology, such as websites, mobile apps, kiosks, etc.
Common User Research Methods
We use these methods depending on the questions being asked, the problems under investigation, or whether we are focused on the user, their use environment, or the product's user interface (UI):
- Secondary Strategic Research
- Contextual inquiry
- Survey
- Diary studies
- Interviews
- Task Analysis
- Cognitive walkthroughs
- Journey maps
- Personas
- Concept testing
- Formative user tests
- Summative usability studies
- Heuristic evaluations/pragmatic usability ratings by experts
- A/B and Multivariate tests
Users
We interface with multiple user groups ranging from B2B users (e.g., medical specialists) to B2C (e.g., consumers).
Product Lifecycle
We maneuver across the entire product lifecycle from empathy to production:
- Discovery
- Definition
- Development
- Delivery
Products
We contributed to the following products:
- AAA.com
- City National Online
- Internal B2B applications (wealth management & insurance portals)
- Kp.org
- MGM International Resort mobile and desktop software
- ResMed’s Airsense 11 Continuous Positive Airway Pressure (CPAP) Medical Device
- Company branches, workstations, virtual environments, and even a car wash
Enterprises
We conducted user research for the following enterprises:
- AAA
- City National Bank
- Edward Jones
- Jaguar Landrover
- Kaiser Permanente
- MGM International Resorts
- NetDragon Websoft Holdings Limited
- Resmed
- 7 Eleven
International Research
We researched remotely or in person with users from the following countries:
- Belgium
- China
- France
- Germany
- United Kingdom
- United States
Pricing
| Week | Activity | Hours | Rate |
|---|---|---|---|
| 1 | Research Plan | USD | |
| 2 | Recruitment | USD | |
| 3 | Data Collection | USD | |
| 4 | Data Analysis/ Synthesis | USD | |
| 5 | Report building | USD | |
| Hours X Rate | USD | ||
| Total Cost | USD |
* Depends on project scope, timeline, and selected methodology
Years of Experience
- Ten years
Expertise
- Usability
- Human Factors (HF)
- User Research
- Accessibility (A11Y)
Education
- Master of Science (MSc) in Human Factors & Ergonomics from the University of Nottingham
- Bachelor of Arts (BA) in Biological Psychology from California State University, San Bernardino
Offerings
- A 2023 web heuristic evaluation report of one of the largest, international e-commerce sites in the world.
- Email or call Larry to request a copy or a free 15-minute consultation to learn more about the report.
- We also advise design teams with the overall research process whenever designers are tasked with conducting the primary research.
Ways to Contact
If you or your organization is looking for human factors engineering or user research support, you can contact Larry at the following:
- Email:larry.lovan@gmail.com
- Mobile number: 1-909-996-3663
- LinkedIn: linkedin.com/in/larrylovan